Due to the increasing number of Chargeback Fraud that we have encountered over the last few years, we have implemented a new way on how we delivery tires to our customers. Our “What To Expect At Delivery” policy is our way of cutting down on Chargeback Fraud, so that we can continue providing tires at the lowest price possible. We are a very small business that is trying to serve our home state of Georgia proudly and we hope that our new policy don’t deter valuable customers from purchasing new tires from us.
A Chargeback fraud occurs when a customer intentionally disputes a legitimate transaction to get their money back and keep the product or service, a practice often called “friendly fraud”. Merchants are the victims, losing revenue and facing costly fees, and we as merchants must provide evidence to fight the chargeback.
What To Expect At Delivery:
- Ensure You Are Present: You the Purchaser must be present to accept the tire delivery; we do not leave tires unattended nor allow someone else to sign for your tires.
- Proof of Identity: You will need to provide a valid government issued photo ID to the delivery driver.
- Verification Process: The delivery driver will scan your ID as a proof of delivery along with your signature. We will not store your personal information for more than 30 days.
- If No ID Is Provided: If you cannot provide a valid government ID, the delivery driver will not complete the delivery, and your tires will return to our warehouse, and a full refund will be issued within 5 to 7 business days or in some cases a store credit will be given to you towards a future purchase.
- Expected Delivery Time: Most delivery times are between the hours of 3pm to 6pm Monday – Friday with No Weekend Deliveries. Be sure to follow your tire tracking email for delivery status.
Please Note: We do not stock tires at our corporate office location all tires are stored at one of our 8 local distribution centers.
